The complete scope under one contract.
Every service we offer, fully integrated and managed by a single account team with full visibility across your entire import operation.
Imports Management
Full details- ✓Supplier coordination and shipping instructions
- ✓Origin documentation review and approval
- ✓SARB advance payment notifications
- ✓Pre-shipment checks before cargo is loaded
- ✓Full landed cost projection at order stage
Freight Forwarding
Full details- ✓Ocean, air, road and rail — all modes covered
- ✓Carrier rate negotiation and space booking
- ✓FCL and LCL ocean freight on all major trade lanes
- ✓Air freight for time-critical consignments
- ✓Cross-border road freight across Southern Africa
Customs Clearance
Full details- ✓HS code classification and tariff accuracy
- ✓Bills of Entry prepared and reviewed before submission
- ✓SARS EDI filing and compliance
- ✓Duty optimisation, rebates and FTA preferences
- ✓ITAC, DAFF and NRCS permit management
What changes when the whole chain is under one roof.
Bundling services isn't just a commercial convenience. When imports, freight and customs are managed by the same team, the execution is fundamentally different.
One account manager
A single named person manages your account across every service. They know your suppliers, your trade lanes, your HS codes and your business. No call-centre routing, no re-explaining yourself.
One contract
All services under a single service agreement. One set of terms, one SLA, one escalation path. Disputes about who is responsible for what don't exist when it's all the same party.
One consolidated bill
Freight, clearance, handling, disbursements — all on a single monthly invoice broken down by shipment. Finance gets one document to process, not three separate invoices from three providers.
Integrated execution
Because imports, freight and customs are managed by the same team internally, customs gets documents before the vessel arrives. The freight team knows the clearance status. Nothing falls through the gaps between handoffs.
Strategic trade-lane planning
Quarterly reviews of your freight lanes, carrier relationships and import patterns. We identify where costs can be reduced, where compliance risk is building and where service improvements are possible.
Priority response
Full-service clients get a dedicated escalation path and priority turnaround on urgent queries. When something needs immediate attention, it gets it — not at the end of a general queue.
You always know what's happening and what it costs.
Full-service clients get structured reporting across their entire import operation — not just tracking links and invoices.
Every quarter we sit down with you, review performance against agreed KPIs and plan the next period. You make decisions based on data, not gut feel.
Shipment-level tracking
Every active shipment visible in a single status report — origin, in-transit, at port, cleared, delivered. Updated proactively at each milestone.
Landed cost actuals vs estimates
Each shipment closes with a comparison of estimated versus actual landed cost. Variances are explained. Patterns are identified and addressed.
Customs compliance summary
Monthly summary of all entries filed — tariff headings used, duty rates applied, rebates claimed. Full audit trail available on request.
Quarterly performance review
Face-to-face or video review of KPIs, trade lane performance, cost trends and upcoming shipment planning. Your account manager leads it. You ask the hard questions.
Best fit for importers who want zero handoffs.
Full-service isn't the right fit for everyone — some businesses do better with individual services. We'll tell you honestly which makes more sense for your operation.
Enterprise importers
Businesses with consistent, high-volume import programmes across multiple origins who need one accountable logistics partner rather than a fragmented provider network.
Mid-market manufacturers
Manufacturers importing raw materials and components who need production-aligned delivery schedules and full cost predictability across their import chain.
Retailers with multi-origin supply chains
Retailers sourcing from China, Europe and the Americas simultaneously, where managing three separate forwarders and a separate customs broker creates unacceptable gaps.
Businesses replacing a non-performing setup
If your current logistics arrangement is causing delays, compliance gaps or cost surprises, we do a structured transition — no disruption to live shipments during onboarding.
The whole chain managed — not just coordinated.
There's a difference between a company that coordinates multiple providers on your behalf and one that actually does the work in-house. We do the work. Imports, freight and customs sit in the same team, under the same management, with a shared view of every shipment.
Book a discovery callIn-house, not outsourced
We don't sub-contract your freight to a third-party forwarder or your customs to an independent broker. Your account is managed and executed by our team.
No blame-shifting
When something goes wrong with a multi-provider setup, everyone points at someone else. With one team, there's one conversation and one resolution.
Transition without disruption
We've onboarded full-service clients mid-import-cycle. We have a structured process that ensures live shipments aren't affected during the transition from your current setup.
Tell us about your import operation.
30-minute discovery call. We'll listen to how your current setup works, where the gaps are and whether full-service is the right fit. No obligation — and if individual services make more sense for you, we'll say so.