The challenge
A national retailer was facing peak-season volumes that overwhelmed their existing broker. Containers were stacking up at Durban, demurrage was bleeding cost daily, and shelves were running thin.
Our approach
- ›Immediate audit of the in-flight pipeline — 180 containers tracked individually
- ›Direct supplier coordination to release bottlenecked documentation
- ›SARS submissions handled in parallel rather than sequentially
- ›Dedicated account team operating outside of business hours during the peak window
The result
40% reduction in average clearance time vs prior season
Zero compliance issues across all 180 containers
R1.8M in avoided demurrage charges
Retailer hit peak-season stock targets for the first time in three years
"We've never had a logistics partner just take over and run with it the way AK did. They saved our peak season."— Head of Supply Chain, National Retailer (name withheld on request)
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